At Evellin Care, we take pride in the quality of our skincare and beauty products. We want you to be satisfied with your purchase. This Returns & Exchanges Policy explains when returns, replacements, or exchanges may be accepted for orders placed through https://evellincare.com/.
By placing an order with us, you acknowledge and agree to the terms set out below.
To be eligible for a return or exchange, the item must be:
Unused and unopened
In original packaging and condition
Free from damage, tampering, or wear
Returned within the applicable time frame
Due to hygiene and safety regulations, we cannot accept returns on opened or used skincare, cosmetics, or personal care items unless the product is defective or damaged on arrival.
Returns are not accepted for the following:
Opened or used skincare and cosmetic products
Items without original packaging
Products damaged due to customer misuse or storage
Items purchased during clearance or final sale campaigns
Free gifts, promotional items, or samples
This policy is in place to protect product integrity and consumer safety.
If you receive a:
Damaged product
Leaking or broken item
Expired product
Incorrect or missing item
Please contact us within 48 hours of delivery with:
Order number
Product name
Photos of product and packaging
Email: info@evellincare.com
Phone: 03336006376
Once validated, we will arrange one of the following based on availability:
Replacement of the same product
Exchange for another item
Store credit
Refund (where applicable)
We reserve the right to inspect claims before processing.
Change-of-mind returns are accepted only if the item is unopened and unused and requested within:
7 days of delivery (Pakistan orders)
Customers are responsible for return shipping costs for change-of-mind returns.
Refunds for approved cases will be issued as:
Store credit, or
Refund to the original payment method (where applicable)
Shipping and handling charges are non-refundable.
Exchanges may be accepted in the following circumstances:
Product is unopened and unused
Exchange request is submitted within 7 days of delivery
Replacement product is equal or higher value
If the replacement product is higher priced, the price difference must be paid before processing.
Courier pickup or reshipment charges may apply.
Once your return or exchange is approved, our team will provide:
Return address details
Packaging requirements
Courier handling instructions
Products must be securely packaged to avoid damage during transit.
We are not responsible for returned items lost or damaged in shipment.
Orders may be cancelled before dispatch by contacting us promptly.
Orders that have already shipped cannot be cancelled and will be treated as a return request (if eligible).
Once your return is received and inspected, we will notify you of the approval status.
If approved, refund or store credit will be processed within 7–14 business days.
Processing times may vary depending on:
Courier return transit time
Payment provider policies
Inspection and validation steps
All skincare products react differently depending on skin type and usage.
We do not accept returns or refunds for:
Personal sensitivity or allergic reactions
Results differing from expectations
Incorrect product selection
We recommend patch-testing before full application.
For guidance, you may contact our support team before purchase.
For returns, exchanges, or product concerns, contact:
Evellin Care
Ward number 09, near CTTM School, Street number 02
Bhakkar, Pakistan
Email: info@evellincare.com
Phone: 03336006376
Website: https://evellincare.com/
Our support team will review your request and advise next steps.
